Through NOC (pronounced “knock”), organizations gain full visibility into their network so that they can detect anomalies and take steps to prevent or resolve problems quickly.
NOC monitors infrastructure and equipment wireless systems, databases, firewalls, various network devices (including IoT devices and smartphones), telecommunications, boards and reporting.
Its management services include integration with customer support call monitoring and help desk ticketing systems, as well as customer network tools, so NOC can play a big role in ensuring a positive customer experience.
Regardless of design, the NOC staff is responsible for identifying problems and making quick decisions about how to solve them.
What is the purpose of a NOC?
- Network monitoring on issues that require special attention, including issues from external sources.
- Updation of Server, troubleshooting, network and device management, including software installation, distribution across all devices
- Incident response including power outage and maintenance issues on the transmission line.
- Backup and storage; Disaster relief
- Manage email, voice and video data.
- Manage patches.
- Firewall and intrusion prevention system management and antivirus support.
- Policy implementation.
- Improve services by collecting feedback and customer recommendations.
Benefits of Network Operation Center:
Operational cost reduction
The salary range of IT employees ranges from $ 61,000 to about $ 98,000 per year, depending on the company’s skill level and position. Package Benefits will not include in this pay range, which makes the IT team one of the company’s most significant expenses.
Saves time and effort
The IT division of companies can focus on business development processes. Most companies do not fully exploit the capabilities of IT. They invest energy to outsource operations to free them up for more important tasks. Risk testing, inventory information and testing applications can be outsourced to the Network Operations Center.
Round-the-clock monitoring allows for immediate detection of problems, and teams work around the clock to ensure systems are running.
Immediate management of events at all times
Remote monitoring of the network through NOC providers enables remote employees to monitor day or night events and report issues quickly.
What are the advantages of Having NOC:
Your network activity centre plays an important role in maintaining high availability and high performance. NOC is responsible for ensuring stability, security and functionality by constantly monitoring and managing your network infrastructure. An efficient and well-equipped NOC is important to ensure a successful remote monitoring system.
Focus only on your actions
Having a NOC to track your remote network devices means you can focus on your other responsibilities. It improves productivity, adds better response times, and adds action to address alerts on your remote sites.
The number of alerts per person is very large
If you have a large network, the flow of messages can be large for just one person or small group. This issue can be resolved 24/7 by NOC staff.
Drawbacks of NOC
To ensure better visibility of your remote sites, monitoring tools need to be updated as new technologies become available. This means that technicians must be constantly trained on the skills needed to understand and manage these systems.
If you have a small or medium-sized company, establishing and implementing an effective NOC can be an expensive and challenging task.
Some companies are in the transition phase of growth. Their network may be large enough to warrant investment in the construction of the NOC center, but they still cannot justify the cost of hiring employees outside of regular or extended working hours.